Frequently Asked Questions

Q: A general cleaning company recently spilled a cleaner on my vanity units that was slightly acidic in nature. The marble was sealed, but the damage is still very evident in the form of hundreds of small dull circles. What would you recommend as the way to repair them, the materials to use, etc? Would it be better to replace the vanities?

A: Sealing DOES NOT prevent ‘etching’ which is the dull circles. Sealing your stone inhibits staining but wont stop it completely. You do not need to replace your vanity tops.

Q: How much dust and disruption will be created during the restoration of my floor?

A: There is no dust created during the restoration process, because we use diamond abrasives and water our trained technician are also mindful of your wood island units and kick boards so extra precaution and protective measures are taken before work starts.

Q: My floors had a beautiful shine when new. How can I restore that new shine?

If your floor is not deeply scratched, surface polishing may bring back an acceptable shine(we refer to shine as the ‘clarity’ in the stone. However, existing scratches may remain. If your floor has worn badly, a complete restoration through diamond grinding is warranted. This decision should be made between you and us during the initial consultation.

Q: Is there routine, daily or weekly maintenance I should be performing?

A: The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfiber dust mop, used every day when possible. Damp flat mopping is recommended on a weekly basis and whenever there are visible spills. For more information about stone care, consult our CARE TIPS AND PRODUCTS section or call us in the office, we are always delighted to help.

Q: Do you charge an estimate/consultation fee?

A: No. There may be an occasion, under special circumstances, that we may ask for this, but we will advise over the phone if this is the case.

Q: My Natural Stone counter tops are no longer shiny. How do I get the shine back?

A: Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film has formed on the surface. This happens when the proper cleaning product has not been used, or when the granite surface is cleaned with water and washing up liquid. (This will eventually lead to soapy film on the surface.) Give us a call. We can provide solutions for you.

Q: I have Marble Natural Stone floors in the kitchen. Some vinegar and orange juice got on the floor and now we have a light spot. What is the best way to get rid of these dull spots and bring the normal shine back?

A: When acid (vinegar and orange juice) comes into contact with marble (calcium carbonate), it causes a chemical reaction. The result is called etching. Natural stone sealers penetrate the stone and do not prevent this natural reaction. . If the stone is etched, we can refinish it.

Q: I have a beautiful entry rug. Will it harm my stone floor?

A: Rugs are a good idea to catch dirt and grit. However, there are a few things to keep in mind. It is important to use rug holders designed to go under rugs to keep them in place. Sliding rugs are not only dangerous, they are a constant source of new scratches. Do not use rugs that are backed with rubber or latex.

Q: Why won’t the water spots on my marble or travertine clean off?

A: They are most likely are not water spots although that is how they appear, but an etch mark in the surface of the stone. This is what happens when an acidic substance such as vinegar or orange juice comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out.

Q: Where can I find information about caring for my stone?

A: Please see our Stone Care Tips page. It provides a wealth of information pertaining to caring for your stone. You can also download and print our very thorough Care guide.